Project management & Vendor management
· Hands on experience of working/ project manage CRM solutions. Understand CRM internals and know how development processes.
· Define the scope of the project in collaboration with senior management
· Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project.
· Determine the resources (time, cost, equipment, etc) required to complete the project.
· Develop a schedule for project completion that effectively allocates the resources to the activities
· Determine the objectives and measures upon which the project will be evaluated at its completion
· Collaborate with internal IT team to get the integrations with core systems delivered.
· Recruit, interview and select employees with appropriate skills for the project activities
· Manage project staff
· Execute the project according to the project plan
· Set up files to ensure that all project information is appropriately documented and secured
· Monitor the progress of the project to ensure the successful completion of the project
· Monitor and approve all budgeted project expenditures
· Monitor cash flow projections and report actual cash flow and variance to senior management on a regular basis (monthly/bimonthly)Project Management
· Application Support & Enhancements